Terms of Service

These Terms of Service, also referred to as our Terms and Conditions, apply to this website operated by OPESI MANSION LTD. They cover website use, enquiries, and product orders. A separate written agreement may set additional terms for software development, AI integration, or other services.

Contact and business details

You can contact OPESI MANSION LTD at hello@opesimansion.com or +254701176923. Our postal address is P.O. Box 41855–80100, Mombasa, Kenya.

Using the website

Use the website lawfully and provide accurate information when contacting us or placing an order. You must have the legal capacity to enter an agreement, or be authorized to act for the person or business making the purchase.

Do not attempt unauthorized access, interfere with the website or payment services, submit fraudulent orders, impersonate others, or use our forms and messaging channels for spam or unlawful content. We may restrict misuse while preserving any rights you have in relation to a legitimate order.

Products, preorders, and services

Product pages describe the offering available at the time. Items identified as preorders may not be ready for immediate dispatch. Payment confirmation records a verified payment; it does not mean that the product has shipped. Our team will contact you about preorder fulfillment.

Check the product description and any delivery estimate before paying. If no delivery date is stated, contact us to discuss availability. Descriptions of planned features or future products do not establish a delivery date. Any material change to an existing order must be handled with you and in accordance with applicable consumer rights.

A sales enquiry is a request for information, not a confirmed project engagement. Scope, deliverables, price, timing, and any service-specific obligations must be agreed separately before project work begins.

Prices, checkout, and payments

Checkout shows the currency, product subtotal, delivery charge, applicable tax, and total before payment. Review these amounts and your contact and delivery details before continuing. The displayed checkout total applies to that purchase; contact us if you notice an error.

Payments are processed through Paystack using the methods offered during checkout. An order is marked paid only after server-side verification. A closed payment window, pending status, or interrupted connection does not necessarily mean a payment failed. Check the order status or contact us before making another payment if the outcome is uncertain.

Keep your order reference and payment receipt. Suspected duplicate payments, mismatches, reversals, or disputed transactions may require staff review before fulfillment. Paying for an order does not subscribe you to optional marketing or WhatsApp confirmations.

Delivery and order changes

Provide a complete and accurate delivery address and a contact number. Contact us promptly if these details change. Delivery arrangements and availability are confirmed for your order; no delivery timeframe should be assumed where none has been stated.

If a product becomes unavailable or an order cannot be fulfilled as agreed, contact our team to arrange an appropriate resolution consistent with the agreement and your legal rights.

Cancellations, refunds, and product concerns

For a cancellation, refund request, incorrect or damaged item, or warranty question, email hello@opesimansion.com with your order reference and a description of the issue. We will review the request against the order status, any terms disclosed before purchase, and applicable law.

A cancellation request after payment is not the same as an automatic refund. Approved refunds are processed through the payment provider; the time for funds to appear depends on that provider and your bank or payment service. Contact us for the status of a refund already requested.

These website terms do not set a blanket no-refund rule, a fixed voluntary return period, or an additional commercial warranty. Any product-specific warranty should be stated with the product or agreed in writing. Your statutory rights, including remedies for defective or misdescribed goods where applicable, are not excluded.

Communications and privacy

We may contact you about your enquiry, payment, order, or support request. Launch updates and WhatsApp payment confirmations are optional. See our Privacy Policy for how we handle personal information and how to exercise your rights.

Content and third-party services

The website's branding, text, software, and artwork belong to us or their respective owners. You may use the website to learn about our offerings and make legitimate enquiries or purchases. Other reuse requires permission unless allowed by law.

External services, including payment providers and WhatsApp, have their own terms. We do not control their availability. General articles and website information do not replace a product specification or a written service agreement.

Responsibility, disputes, and changes

We aim to keep the website accurate and available, but interruptions and errors can occur. Nothing in these terms excludes or limits responsibility or consumer rights that cannot lawfully be excluded or limited.

Kenyan law governs these terms, subject to mandatory protections that may apply to you. Contact us first if a concern arises so we can try to resolve it. This does not prevent you from approaching a relevant regulator or a court with jurisdiction.

We may update these terms for future website use and purchases. The date above identifies this version. Later updates do not retrospectively remove rights or change agreed terms for an existing order without a lawful basis or your agreement.